In this episode of THE MENTORS RADIO, Host Tom Loarie talks with Horst Schulze, the legendary founder of the Ritz-Carlton hotel group, and author of Excellence Wins, as he shares his humble and amazing story of how – and why – he set the gold standard for customer service that ultimately led to the creation of the most iconic hotel brand in the world… and it all began with a dream at age five! Horst began his illustrious career as a busboy. How did he end up founding the Ritz-Carlton? What did he learn about leadership, business structure, people management, genuine motivation, financing and surviving amid brutally tough times? All these lessons and learnings—and more—are packed into this episode. LISTEN TO the radio broadcast live on iHeart Radio, or to “THE MENTORS RADIO” podcast any time, anywhere, on any podcast platform – subscribe here and don’t miss an episode!

SHOW NOTES:

HORST SCHULZE:

• BIO:
  • AAE Speakers
  • Bloomberg
• BOOK:
  • Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, by Horst Schulze
• ARTICLES:
  • “Former Ritz Carlton President Horst Schulze Talks About The New Frontier In Luxury Hotels“ – Forbes
  • “The Second Act Of Horst Schulze Is Finally Taking Off” – Forbes
• WEBSITE:
  • https://horstschulze.com/

“Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business.”

—Dr. Tim Irwin, New York Times bestselling author and leadership authority

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