In today’s episode of The Mentors Radio, Host Tom Loarie talks with Guest Mentor Fred Jandt, professor emeritus and author of the best-selling book Win-Win Negotiation: Turning Conflict into Agreement. Fred is well-known for his work with dispute resolution and mediation, and he trains mediators for the California Court System. In addition to his work with the court system, Fred is the former dean of Cal State University in Palm Springs and has been a professor with the State University of New York, the California State Universities, and Victoria University in New Zealand. He has authored more than 30 books, including the best-seller mentioned above and The Customer is Usually Wrong. Currently he remains an active author, speaker, negotiator and mediator. In this episode, Fred shares his hard-earned insights on one of the most important skills needed for success in life and business; namely, the ability to turn conflict into agreement.
Find Show Notes below. Listen to this episode below (after the first broadcast Saturday) and Never Miss an Episode by subscribing HERE to listen to the post-airing podcast on any podcast platform, on Any device!!! (click here)
FRED E. JANDT:
- BLOG: MediatorFred.com
- Win-Win Negotiation: Turning Conflict into Agreement, by Fred E. Jandt (best-seller, translated into several other languages and still defines the standard of negotiation today)
- The Customer is Ususally Wrong, by Fred E. Jandt (the book applies negotiation skills to customer service)
- Other books by Fred E. Jandt
Fred E. Jandt is the author of over thirty books including Win-Win Negotiating (translated into seven languages), Constructive Conflict Management: Asia-Pacific, Alternative Dispute Resolution for Paralegals, The Customer is Usually Wrong, and An Introduction to Intercultural Communication (textbook available in ten editions).
He is known for his work with dispute resolution and mediation and prepares volunteer mediators for the courts through the Riverside County (CA) Department of Community Action. Fred is an active mediator himself having provided conflict management training for over a hundred organizations, including the California Department of Transportation, American Medical Association, Social Security Administration, GTE Sylvania, and U.S. Postal Service.
Fred is professor emeritus of communication studies having been named “Outstanding Professor of the Year” in 2003. He was Dean of the California State University’s Palm Desert Campus from 2003 until his retirement. He is currently a trustee of the Desert Community College District in Palm Desert Campus.
Fred was named “an influencer” by Palm Springs Life magazine and has served on many boards in the Coachella Valley, including the Palm Springs City Library and the Palm Springs Air Museum.